People with disabilities in on-demand ridepooling: revealed demand patterns of wheelchair users and severely disabled passengers of MOIA in Hamburg

Abstract

In 2023, MOIA, an on-demand ridepooling operator, was integrated into Hamburg’s public transport network, introducing wheelchair-accessible vehicles and subsidized fares for severely disabled individuals. This study analyzes one year of demand patterns in Hamburg following these enhancements, utilizing data analyses to assess their impact on service usage and accessibility. Findings reveal insights into distinct spatio-temporal user behavior, offering valuable guidance for the development of large-scale urban mobility solutions.